Shipping Policy:
We totally understand the eagerness and excitement to receive your purchased products, hence we try and make sure that you receive them as soon as possible. Well, who likes to wait?
We try and make sure that
- Depending upon the location, the product is shipped to you in 15-20 working days from our warehouse.
- Free shipping is available on all the products, subject to a minimum order value of Rs 4500/-
- In the case of prepaid orders, a Non-Refundable charge of Rs. 150/- will be applied to all orders below Rs. 4500/-
- In the case of Cash on Delivery orders, a Non-Refundable charge of Rs. 200/- will be applied to all orders below Rs 4500/-
- There is an order limit of Rs. 6000/- for Cash on Delivery orders.
In spite of taking precautions, there may be certain hiccups to the otherwise smooth procedure.
In such a scenario, the company will ensure that communication of the delay or any applicable refund will be made in a reasonable time to the customer.
For any queries, you can contact us on [email protected] or (+91)9833816891
Return and Exchange Policy
Return Policy:
If you are dissatisfied with your garment fit or quality and would like to return them, the following terms and conditions apply for the return procedure.
- The customer will have to raise a return request on [email protected] or (+91)9833816891, within 7 days of the delivery of the product.
- Once the request is received, we will schedule a reverse pickup for the returned garment. Please note: The reverse pickup process takes 10-15 working days to be processed since a third-party delivery partner is involved.
- The customer can also self-ship the product in cases where Reverse Pick up may not apply. In case the customer chooses to self-ship the products, they should be dispatched within 48 hours after is request is raised.
- In case of self-shipped returns, the customer will be asked to share a copy of the courier receipt at [email protected].
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit.
- The customer will have to mention their details of name, address, and phone number on the parcel before sending the courier out.
- The return process can be availed up to 3 times only, post which only size exchanges will be provided in the garment ordered.
- For all the self-shipped returns, please use a reliable courier service.
- All returns must be unused and unwashed for hygiene reasons.
- The items should be returned with original packaging and tags. Items without tags will strictly not be accepted.
- Items on sale will not be applicable for returns.
- Discount coupons/ Reward points/ Store Credit/ Gift Cards will not be applicable for use on sale items.
- Once the exchange garment is received by us only after the Quality check of the garment is performed by our team, and the garment is found in proper condition, will the new garment goes out in exchange. Since we are a Made to Order brand, the exchange timeline can take up to 15 to 20 working days.
- PLEASE NOTE: Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- For any queries/ concern – Please contact us on [email protected] or (+91)9833816891
Cash On Delivery Policy
- The customer can avail of the COD Service provided all the items in the cart are available for COD.
- The pin codes are provided by our Delivery Partners. In order to be eligible for COD, The PIN CODE Needs to be of a serviceable area, in absence of which other modes of payment can be used.
- The product bag cannot be opened without the payment for the item/ items.
- Please do not accept your product bag if your bag is open or tampered with.
- COD can only be availed for purchase up to Rs 6000, exceeding which other modes of payment will have to be used.
- In case of cash on delivery orders, a Non-refundable charge of Rs 200/- will be applied to all the orders below Rs. 4500/-
